Our Services  (Download PDF)

DESCRIPTIONS FOR EACH PRODUCT ABOVE ARE AS FOLLOWS:

Technical Support  

Our certified system engineers provide expert technical support remotely or on-site. For standardized networks, Afinety can act as a Virtual IT department for our clients. With any of our standardized solutions, nearly all support (except for equipment replacement or add-ons) is provided via the Internet. The experts at Afinety have cost-efficient solutions for implementation strategies, system reviews, vulnerability analysis, outsourcing requirements, or just plain "how to". Our system engineers, who are college educated and industry certified, use industry standard, time tested procedures to meet your technical requests. We provide "Start-to-Finish" analysis, including estimating costs associated with implementing your IT goals.

Virtual IT

For companies that want a consistently scheduled IT presence, Afinety can provide daily, weekly or monthly scheduled IT service. This is typically done to provide two functions: 1) Provide consistent proactive maintenance and 2) Handle all employee requests. Companies that prefer this service typically do not have a full time IT employee and are seeking to remove IT responsibilities from an employee or owner of their company. The benefit to companies is that we provide such a service in an efficient manner, thus lowering your IT costs, and we become your "Director of IT", even though your firm doesn't have demand for a full time person.

Project Management

Our technical team will plan and manage specialized hardware or software installations that your firm needs to implement to operate more efficiently. This service can range from the installation of an existing computer system when relocating to the installation and integration of a new software product.   Afinety assigns a dedicated project manager with experience in the task requested and our quotes for project management are always highly detailed to allow the Client flexibility and Optionality when completing a project.

Network Monitoring

Afinety utilizes remote monitoring technology for daily, early morning system checks to ensure proper system operations prior to your employees arriving for work. If a problem arises, it is typically fixed prior to the opening of their business by an Afinety system engineer. This monthly service also provides system reviews and reporting, including detailed performance logs, and software and hardware reviews. Every day, you receive an Afinety "Day Care" e-mail verifying your system has been checked. Afinety utilizes remote monitoring technology for your network used by Fortune 500 companies. Running out of disk space? Is a piece of hardware in a critical server about to fail? Did the nightly backup complete successfully? Let Afinety provide the answers so this major responsibility is done consistently by a professional.

E-Mail SPAM Filtering & Virus Pre-Screening

SPAM and Virus prescreening is the first step to e-mail efficiency and security. Time spent examining and deleting SPAM each day is time and money wasted. Afinety has a strategic partnership with Postini, a state of the art e-mail SPAM filtering software combined with McAfee Anti-Virus Software.

With Postini, in a matter of milliseconds, your incoming Internet e-mail is filtered to remove Spam and viruses before it reaches your system. Your legitimate email messages are delivered to your email inbox, just as they always have, but junk and virus-infected email is routed to your Message Center.

Our partnership with Postini gives small businesses access to Postini Enterprise Edition - the most comprehensive spam and email virus protection available.

Learn more about Postini

System Security

Intrusion detection and vulnerability analysis are critical items of high importance in today's networking age. Creating a blueprint for airtight security layering procedures, for security policies and virus outbreaks is priority one for any small business. Afinety helps clients deal with today's vulnerabilities and also keeps their network updated to meet emerging threats as they arise. We provide support services designed to make certain technology failures have little or no impact. Additionally, newly enacted government regulations such as HIPAA could play an important role in how you conduct your business in the future. The path you take can be the difference between weathering the storm or being wiped out. Let Afinety help you successfully navigate those unforeseen obstacles and introduce specific technologies used to ensure your business security and continuance. Let Afinety help you successfully navigate those unforeseen obstacles.

Training  

At the heart of every good computer network is a fully educated, well-informed user. Most computer users implement less than 35% of a computer's functions. Afinety provides expert certified trainers to teach your employees to fully use your systems. Fully empower your users with group or individual training seminars specifically designed for fast-paced business professionals, thus increasing employee productivity. Afinety Certified Trainers provides training with hands-on onsite classes or remote training via the Internet. Afinety provides custom documentation of your processes and procedures. Let Afinety empower your users.

Disaster Planning

Afinety has a blueprint to completely restore a clients' network and get them back in business ASAP whether a client needs a network that is running at all times, or needs to be able to recover after 48 hours in a disaster. Afinety will outline design procedures for disaster recovery and backup/restore. Today, even small networks are not complete without a disaster recovery plan. The cornerstone to every recovery plan is a backup system. Often, small businesses do not have the expertise or personnel to monitor and maintain a healthy backup solution. Afinety includes services that not only automate but also manage and insure reliable nightly backups.

Miscellaneous Sales

Afinety offers its clients A to Z service. Therefore, no order or need you have is too small for us to process. We offer our clients the opportunity to purchase any of their hardware or software needs at competitive prices directly via telephone or via the Internet. You can purchase for "HP Direct" which allows simple click and buy ordering directly from HP or you can purchase from the "Afinety Online Store" which handles all of the miscellaneous computer items that you occasionally may need to purchase.   The Afinety Online Store also features monthly specials of popular and recently introduced technology products.