Begin Remote Support Session
To request a remote support session, you should have already opened an Afinety support case via email or by phone and received an email from your technician linking you to this page. Please complete the form and click on the "click here" button.
| Step One: | Contact Afinety Support via email or by phone to open a support case. We will process your request and you will be assigned to a technician. |
| Step Two: |
YOU ARE HERE
A technician will contact you letting you know when he/she is available to assist you and guide you through the remote support process. |
| Step Three: | With your permission, your support representative will begin viewing your system and share control of your mouse and keyboard. |
| Step Four: | You will have full control of your computer at all times with overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
| Step Five: | Once your session is complete, please complete the support survey. We value your feedback and want to know how satisfied you were with your remote support experience. |
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