"Being a one-man IT department supporting 68 people, I needed an experienced IT consultant to assist me.   Afinety provided us with Fortress, a wonderful network solution that allowed us to have a standardized network integrated with laptops. Mobility has increased productivity and billing efficiency by 7%.
Thanks Afinety!"
Wayne Myer
Director of MIS
Hooper, Lundy

Customer Service Survey

At Afinety, we are always trying to improve our support and services. As a valued customer, we would appreciate your taking time to complete our "2-minute Evaluation. Our goal is to provide you with the best possible service in the industry. Your feedback is very important to us and we welcome all suggestions and comments.

If you ever have any issues, questions or suggestions, please contact me directly.

Respectfully yours,

Kevin J. McCarthy
Vice President of Operations
Survey Instructions:
Please enter contact information and the case number listed in your Customer Service Email. Please note that you may have received multiple emails with unique case numbers. We would like feedback on each case.
Name: Required
Email: Required
Company: Required
Case No:
 Required
Please rate your remote service experience:
4
3
2
1
 Service Manager Activity
Did our Service Manager respond to your service request in a timely manner?
Did our Service Manager courteously and promptly handle the scheduling of your appointment?
Was the Service Manager able to schedule your appointment at a convenient time?

Did our Service Manager provide you with a timely follow up verifying that the work was completed?
4 = very satisfied, 3 = satisfied, 2 Unsatisfied, 1 = Very Unsatisfied
4
3
2
1
 Technician Activity
Did our Technician address your issues at the scheduled or rescheduled appointment time?
Did our Technician come prepared with an understanding of your outstanding issues?
Did our Technician resolve your issues in a timely manner?

Did our Technician present themselves professionally and communicate effectively during the service call?
4 = very satisfied, 3 = satisfied, 2 Unsatisfied, 1 = Very Unsatisfied
Additional Comments:
Thank you for completing this survey.