Step One:	Contact Afinety Support via email or by phone to open a support case. We will process your request and you will be assigned to a technician.
Step Two:	A technician will contact you letting you know when he/she is available to assist you and guide you through the remote support process.
Step Three:	With your permission, your support representative will begin viewing your system and share control of your mouse and keyboard.
Step Four:	You will have full control of your computer at all times with overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Step Five:	Once your session is complete, please complete the support survey. We value your feedback and want to know how satisfied you were with your remote support experience.

With Remote Support, Afinety can support your remote or work-at-home users with the same high quality service we deliver to your onsite staff. And remember, on average, 75-80 percent of all support requests can be handled via a remote technician. That means that you can get assistance and resolution to problems in minutes rather than hours. And you're only billed for the time spent assisting you - not the time it would take to travel to your office. Remote Support is $25.00 per month plus actual service hours billed. Signup now and we'll wave the activation fee of $100.00.

Afinety, Inc.
1121 Boyce Road, Suite 200
Pittsburgh, PA 15241

Phone:  724.942.2360

Fax: 724.942.2360

Hours: 8:30am to 5:30pm, Monday through Friday, Eastern Standard Time

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